Returns & Refund Policy

We want you to be 100% happy with your purchases made from Creative Hair Studio's online shop, it is our aim to ensure that all our products are delivered to you in great condition prior to our inspection. If for any reason you are unhappy with an item purchased from Creative Hair Studio, you can return it to us in its original condition within 30 days of the date you received it, unopened (with any seals and shrink-wrap intact) and we will issue a full refund for the price you paid for it.

We reserve the right to refuse returns if the product is received otherwise than in accordance with these requirements.

Unfortunately, due to Health & Beauty laws, we are unable to accept returns for any items that have been opened, as we are unable to resell these.

Please make sure you read our 'Terms & Conditions' before buying, as these are professional products and if you find a product unsatisfactory, it is possible that you may need some further advice on how to use it to its highest potential. Unless a product is deemed actually faulty, and not unsuitable for your scalp/system, we are unable to issue a refund.

Happy Online Shopping!